{"id":15,"date":"2025-07-28T23:10:26","date_gmt":"2025-07-28T23:10:26","guid":{"rendered":"https:\/\/tatianacastro.com.co\/sanidadymilagros\/?page_id=15"},"modified":"2026-01-20T16:19:04","modified_gmt":"2026-01-20T16:19:04","slug":"reembolso_devoluciones","status":"publish","type":"page","link":"https:\/\/tatianacastro.com.co\/sanidadymilagros\/reembolso_devoluciones\/","title":{"rendered":"Pol\u00edtica de devoluciones y reembolsos"},"content":{"rendered":"\t\t
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Aceptaci\u00f3n del uso del servicio<\/strong><\/h2>\n

Yo, como participante de un taller o consulta privada de Constelaciones Familiares Cu\u00e1nticas facilitado por Tatiana Castro Global S.A.S,\u00a0 declaro haber sido informado\/a y comprender lo siguiente:

1. Naturaleza del proceso:
\u00a0 \u00a0– Las Constelaciones Familiares Cu\u00e1nticas son una herramienta de desarrollo personal, introspecci\u00f3n y expansi\u00f3n de conciencia. No constituyen un tratamiento m\u00e9dico, psicol\u00f3gico ni psiqui\u00e1trico.
\u00a0 \u00a0– Este enfoque se basa en la percepci\u00f3n energ\u00e9tica, la intuici\u00f3n y la conexi\u00f3n con campos de informaci\u00f3n que no pueden ser medidos ni comprobados cient\u00edficamente.

2. Resultados subjetivos:
\u00a0 \u00a0– Reconozco que los efectos de esta experiencia son profundamente personales y subjetivos. No se garantiza ning\u00fan resultado espec\u00edfico, ni inmediato ni a largo plazo.
\u00a0 \u00a0– Cada persona vive el proceso de forma \u00fanica, y los cambios pueden manifestarse en distintos niveles (emocional, mental, espiritual o relacional) o no manifestarse de forma evidente.

3. Responsabilidad personal:
\u00a0 \u00a0– Asumo plena responsabilidad por mi proceso, mis decisiones y mis interpretaciones durante y despu\u00e9s de la sesi\u00f3n o taller.
\u00a0 \u00a0– Entiendo que esta experiencia no sustituye el acompa\u00f1amiento de profesionales de la salud cuando sea necesario.

4. Confidencialidad y respeto:
\u00a0 \u00a0– Me comprometo a respetar la privacidad de los dem\u00e1s participantes, manteniendo confidencial cualquier informaci\u00f3n compartida durante el taller o sesi\u00f3n.
\u00a0 \u00a0– Me comprometo a participar desde el respeto, la apertura y el cuidado hacia m\u00ed y hacia los dem\u00e1s.

5. Consentimiento libre y voluntario:
\u00a0 \u00a0– Confirmo que participo de manera libre, voluntaria y consciente, sin presi\u00f3n externa.
\u00a0 \u00a0– He tenido la oportunidad de hacer preguntas y aclarar mis dudas antes de aceptar este consentimiento.<\/p>\n

\u00a0<\/div>\n
6. Limitaci\u00f3n de responsabilidad y exoneraci\u00f3n:<\/div>\n
– Declaro expresamente que comprendo y acepto que la facilitadora, Tatiana Castro, su equipo, colaboradores y representantes no garantizan resultados espec\u00edficos<\/strong>, ni asumen responsabilidad por interpretaciones personales, decisiones individuales, expectativas subjetivas o cambios derivados de la experiencia.<\/div>\n
– Libero de toda responsabilidad civil, contractual o extracontractual a la facilitadora por cualquier inconformidad, percepci\u00f3n de falta de resultados, interpretaci\u00f3n personal o expectativa no cumplida, siempre que no exista dolo o conducta gravemente negligente demostrada.\n

7. No judicializaci\u00f3n por insatisfacci\u00f3n personal:<\/p>\n

– Acepto que la participaci\u00f3n en este proceso no genera obligaci\u00f3n de resultado<\/strong>, y que cualquier percepci\u00f3n de insatisfacci\u00f3n personal, emocional, espiritual o subjetiva no constituye causal v\u00e1lida para reclamaciones legales, demandas, indemnizaciones ni reembolsos<\/strong>.<\/p>\n

– Reconozco que los procesos de desarrollo personal son individuales, variables e impredecibles, y acepto asumir plenamente esa naturaleza.<\/p>\n

8. Mecanismo de resoluci\u00f3n de conflictos:<\/p>\n

– En caso de presentarse cualquier desacuerdo, inconformidad o controversia derivada de este consentimiento o de la participaci\u00f3n en el taller o consulta, las partes acuerdan intentar previamente una conciliaci\u00f3n directa o por medio de un centro de conciliaci\u00f3n legalmente habilitado<\/strong>, antes de acudir a cualquier instancia judicial.<\/p>\n

9. Asunci\u00f3n de costos legales en caso de reclamaci\u00f3n infundada:<\/p>\n

– En el evento de que el participante inicie acciones legales, administrativas o judiciales sin fundamento objetivo comprobable y dichas pretensiones sean desestimadas total o parcialmente, el participante acepta asumir el pago total de los honorarios legales, costos procesales, gastos administrativos y cualquier erogaci\u00f3n econ\u00f3mica que deba asumir la facilitadora para su defensa<\/strong>, adem\u00e1s del valor total pagado por la consulta o taller.<\/p>\n

\u00a0<\/p>\n

Esta aceptaci\u00f3n constituye una obligaci\u00f3n expresa y voluntaria.<\/p>\n

10. Legislaci\u00f3n aplicable y jurisdicci\u00f3n:<\/p>\n

– El presente consentimiento se rige por las leyes de la Rep\u00fablica de Colombia.
Cualquier interpretaci\u00f3n o controversia se someter\u00e1 a los mecanismos legales correspondientes conforme a la legislaci\u00f3n vigente.<\/p>\n

\u00a011. Pol\u00edtica de cancelaci\u00f3n, reembolsos y devoluciones:<\/p>\n

– Declaro que comprendo y acepto que los talleres, sesiones, consultas, mentor\u00edas y servicios ofrecidos por Tatiana Castro Global S.A.S corresponden a servicios de car\u00e1cter experiencial, formativo y de acompa\u00f1amiento<\/strong>, los cuales implican preparaci\u00f3n previa, asignaci\u00f3n de agenda, reserva de cupo y disposici\u00f3n de recursos humanos y log\u00edsticos.<\/p>\n

Por lo anterior:<\/p>\n

a) Una vez realizado el pago y confirmada la reserva del cupo, no se realizan devoluciones de dinero, reembolsos totales ni parciales<\/strong>, independientemente de la asistencia, participaci\u00f3n, cancelaci\u00f3n voluntaria, cambio de opini\u00f3n, percepci\u00f3n de resultados o insatisfacci\u00f3n personal.<\/p>\n

b) En caso de inasistencia del participante por cualquier motivo, el valor pagado no ser\u00e1 reembolsable ni transferible<\/strong>, salvo que la facilitadora, de manera excepcional y discrecional, autorice un cambio de fecha o reasignaci\u00f3n de cupo.<\/p>\n

c) En caso de cancelaci\u00f3n del evento o imposibilidad de prestaci\u00f3n del servicio por causa atribuible exclusivamente a la facilitadora, se podr\u00e1 ofrecer al participante, a elecci\u00f3n de la organizaci\u00f3n, la reprogramaci\u00f3n del servicio o la devoluci\u00f3n del valor pagado<\/strong>, sin que ello genere indemnizaciones adicionales.<\/p>\n

\u00a0<\/p>\n

d) El participante reconoce que esta pol\u00edtica ha sido informada previamente al pago y la acepta de manera expresa al marcar la casilla de consentimiento.<\/p>\nAl marcar la casilla a continuaci\u00f3n y enviar este formulario, declaro que he le\u00eddo, comprendido y acepto los t\u00e9rminos anteriores.<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Acceptance of Service Use<\/h1>\n

I, as a participant in a workshop or private consultation of Quantum Family Constellations facilitated by Tatiana Castro Global S.A.S., hereby declare that I have been informed of and understand the following:<\/p>\n

1. Nature of the Process:<\/h3>\n
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    Quantum Family Constellations are a tool for personal development, introspection, and expansion of consciousness. They do not constitute medical, psychological, or psychiatric treatment.<\/p>\n<\/li>\n

  • \n

    This approach is based on energetic perception, intuition, and connection with fields of information that cannot be measured or scientifically proven.<\/p>\n<\/li>\n<\/ul>\n

    2. Subjective Results:<\/h3>\n
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      I acknowledge that the effects of this experience are deeply personal and subjective. No specific results are guaranteed, either immediate or long-term.<\/p>\n<\/li>\n

    • \n

      Each person experiences the process uniquely, and changes may manifest at different levels (emotional, mental, spiritual, or relational) or may not manifest in an evident way.<\/p>\n<\/li>\n<\/ul>\n

      3. Personal Responsibility:<\/h3>\n
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      • \n

        I assume full responsibility for my process, decisions, and interpretations during and after the session or workshop.<\/p>\n<\/li>\n

      • \n

        I understand that this experience does not replace professional healthcare or medical support when necessary.<\/p>\n<\/li>\n<\/ul>\n

        4. Confidentiality and Respect:<\/h3>\n
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        • \n

          I commit to respecting the privacy of other participants, keeping confidential any information shared during the workshop or session.<\/p>\n<\/li>\n

        • \n

          I commit to participating with respect, openness, and care for myself and others.<\/p>\n<\/li>\n<\/ul>\n

          5. Free and Voluntary Consent:<\/h3>\n
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            I confirm that I participate freely, voluntarily, and consciously, without external pressure.<\/p>\n<\/li>\n

          • \n

            I have had the opportunity to ask questions and clarify doubts before accepting this consent.<\/p>\n<\/li>\n<\/ul>\n

            6. Limitation of Liability and Release:<\/h3>\n
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            • \n

              I expressly declare that I understand and accept that the facilitator, Tatiana Castro, her team, collaborators, and representatives do not guarantee specific results and assume no responsibility for personal interpretations, individual decisions, subjective expectations, or changes derived from the experience.<\/p>\n<\/li>\n

            • \n

              I release the facilitator from any civil, contractual, or extra-contractual liability for any dissatisfaction, perceived lack of results, personal interpretation, or unmet expectations, provided there is no proven intent or gross negligence.<\/p>\n<\/li>\n<\/ul>\n

              7. No Legal Action for Personal Dissatisfaction:<\/h3>\n
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              • \n

                I accept that participation in this process does not generate an obligation of results, and that any perception of personal, emotional, spiritual, or subjective dissatisfaction does not constitute valid grounds for legal claims, lawsuits, compensation, or refunds.<\/p>\n<\/li>\n

              • \n

                I acknowledge that personal development processes are individual, variable, and unpredictable, and I fully accept this nature.<\/p>\n<\/li>\n<\/ul>\n

                8. Conflict Resolution Mechanism:<\/h3>\n
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                • \n

                  In the event of any disagreement, dissatisfaction, or dispute arising from this consent or participation in the workshop or consultation, the parties agree to first attempt direct conciliation or mediation through a legally authorized conciliation center before resorting to any judicial proceedings.<\/p>\n<\/li>\n<\/ul>\n

                  9. Assumption of Legal Costs in Case of Unfounded Claims:<\/h3>\n
                    \n
                  • \n

                    If the participant initiates legal, administrative, or judicial actions without objectively verifiable grounds and such claims are wholly or partially dismissed, the participant agrees to assume full payment of legal fees, procedural costs, administrative expenses, and any financial expenditures incurred by the facilitator for her defense, in addition to the total amount paid for the consultation or workshop.<\/p>\n<\/li>\n<\/ul>\n

                    This acceptance constitutes an express and voluntary obligation.<\/p>\n

                    10. Applicable Law and Jurisdiction:<\/h3>\n
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                    • \n

                      This consent is governed by the laws of the Republic of Colombia.<\/p>\n<\/li>\n

                    • \n

                      Any interpretation or dispute shall be submitted to the corresponding legal mechanisms in accordance with current legislation.<\/p>\n<\/li>\n<\/ul>\n

                      11. Cancellation, Refund, and Return Policy:<\/h3>\n
                        \n
                      • \n

                        I declare that I understand and accept that the workshops, sessions, consultations, mentoring, and services offered by Tatiana Castro Global S.A.S. are experiential, educational, and accompaniment-based services, which involve prior preparation, scheduling, seat reservation, and allocation of human and logistical resources.<\/p>\n<\/li>\n<\/ul>\n

                        Therefore:<\/p>\n

                        a) Once payment has been made and the reservation confirmed, no refunds or partial or full reimbursements will be issued, regardless of attendance, participation, voluntary cancellation, change of mind, perception of results, or personal dissatisfaction.<\/p>\n

                        b) In case of participant absence for any reason, the amount paid is non-refundable and non-transferable, unless the facilitator exceptionally and at her discretion authorizes a date change or seat reassignment.<\/p>\n

                        c) In the event of event cancellation or inability to provide the service due exclusively to causes attributable to the facilitator, the participant may be offered, at the organization\u2019s discretion, either rescheduling of the service or a refund of the amount paid, without generating additional compensation.<\/p>\n

                        d) The participant acknowledges that this policy has been communicated prior to payment and expressly accepts it by checking the consent box.<\/p>\n

                        By checking the box below and submitting this form, I declare that I have read, understood, and accepted the above terms.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

                        English Versi\u00f3n Aceptaci\u00f3n del uso del servicio Yo, como participante de un taller o consulta privada de Constelaciones Familiares Cu\u00e1nticas facilitado por Tatiana Castro Global S.A.S,\u00a0 declaro haber sido informado\/a y comprender lo siguiente: 1. Naturaleza del proceso:\u00a0 \u00a0– Las Constelaciones Familiares Cu\u00e1nticas son una herramienta de desarrollo personal, introspecci\u00f3n y expansi\u00f3n de conciencia. No […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"footnotes":""},"class_list":["post-15","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/tatianacastro.com.co\/sanidadymilagros\/wp-json\/wp\/v2\/pages\/15","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tatianacastro.com.co\/sanidadymilagros\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tatianacastro.com.co\/sanidadymilagros\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tatianacastro.com.co\/sanidadymilagros\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tatianacastro.com.co\/sanidadymilagros\/wp-json\/wp\/v2\/comments?post=15"}],"version-history":[{"count":13,"href":"https:\/\/tatianacastro.com.co\/sanidadymilagros\/wp-json\/wp\/v2\/pages\/15\/revisions"}],"predecessor-version":[{"id":854,"href":"https:\/\/tatianacastro.com.co\/sanidadymilagros\/wp-json\/wp\/v2\/pages\/15\/revisions\/854"}],"wp:attachment":[{"href":"https:\/\/tatianacastro.com.co\/sanidadymilagros\/wp-json\/wp\/v2\/media?parent=15"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}